NEW JERSEY – I had a Sears protection contract for our C.C.C. systems for 20 years. We have had many complaints over the years about the non-approval of their contractual terms, but after noisy and frequent complaints, Sears would pass. Not anymore. The last couple dates were all nightmares. Dec. 2017 – The heating doesn`t work. Sears cannot schedule the service for 6 days. Uses a local repair service. Sears tried to refuse the refund. It took a lot of phone calls and emails to get Sears, to finally refund us $262. MAY 2018 – Maintenance A/C scheduled for 8 days. The appointment was never confirmed.
KEARNY, NEW JERSEY — He bought a 24″ artisan snow strawberry on 15.10.2016 plus a 5-year contract in home repair. I have listed the number of the protection group in my booklet, which is in the brochure. I called the client law group and all possible numbers without success. Even though my purchase agreement shows the receipt in HOME REPAIR, they can`t apply at home unless I agree to pay for a home visit. I spent more than 5 hours over a week solving this problem without success. I have been a customer of Sear products for over 40 years. Even if they go bankrupt, they have lost me forever. Although we bought additional laundry facilities, the “no brainer,” which was once the great purchase of appliances, has become a different animal for me.
Also, I no longer recommend SEARS or SEARs appliances and word of mouth, YouTube and any other method that comes to mind to spread the word about fraud as your protection plans have become. NEWPORT NEWS, VIRGINIA — Since the mid-1980s, I have owned or purchased Sears Appliances. Unfortunately, I had two very bad experiences with master protection agreements on Kenmore Appliances, which led me to terminate my account. The last straw, during a visit on December 6, 2017, when technicians openly told my wife that she broke the lace of scope and therefore it was not covered by the agreement. In fact, I had been home when the initial problem appeared and KNOW that the baking sheet broke due to differential temperature and heat. So I`m very angry. OCT. 2018 – The planned heating maintenance then cancelled without reason. No cancellation notifications were received.
Reprogrammed. OCT. 2018 – HeatingTechnicus refused to repair the HVAC condensate flow. Tech emphasized that condensate flow is NOT part of the CCC system. FEB. 2019 – Heating doesn`t work AGAIN! Sears can`t allow 3 days. 3 days without heat is not acceptable. We used a local C.C.C.C. repair service to repair. Bat Sears to pay us back the $90 repair bill. Sears refused to refund us because its schedule was not 6 days. In other words,…
Sears doesn`t reimburse us for C.C.C., unless we`re six days without heat!!! FEB. 2019 – All of our sears service contracts have been terminated! I recommend going to the outlet, find what you want and then adjust on the site .com… We want you to be completely satisfied with the purchase of DIY products and services. If you are not satisfied for any reason, let us know. Call 1-800-495-2705 or email your request to ApptServices@searshomepro.com. Once your request is received, our customer service team will act immediately to obtain your satisfaction, subject to the limited warranty on the facility described in your contract, as well as our cancellation and return policy for Sears Home Services, described below. Your satisfaction is important to Sears. Add your protection to your home with extra refrigerators or air conditioners, pools, spas and more. Call 1-855-256-2467 for help or order more coverage.
My last experience is about 18 months ago, went on a dishwasher they had online in the sears outlet shop on site for me. I didn`t find the same price online. 1 See conditions, conditions and restrictions. Covered items should be in perfect order at the time of activation. For some repairs and replacement costs, uncovered fees may be charged.